USAP Policies
THERE ARE NO CASH REFUNDS!
If you wish to withdraw from an event you may receive an event credit in a future USA Productions (USAP Events) event. You must notify us in writing or email. Please email info@usapevents.com your intent to withdraw and meet one of the following scenarios.
1) If for any reason, you notify USAP more than 30 days prior to the start of an event weekend of your withdrawal you will receive a 100% credit towards a future USAP Event (equal or lesser value) in the same year and 50% in an event up to the event credit date in the following year. This credit only covers the race entry fee. USA Triathlon Insurance – one-day passes can be used within the year but cannot transfer into a new year, USAP processing fees and online registration fees will not be included in your credit. Race credits cannot transfer into a new year unless USA Productions has provided an extended credit in writing.
2) If you have a medical reason and need to withdraw, you will need to provide a signed doctor's letter advising us that you are not able to compete. This letter must be received by USA Productions 10 days prior to the event weekend in order for you to receive your 50% race event credit in the same year. This credit only covers the race entry fee. USA Triathlon Insurance – one day passes, USAP processing fees and online registration fees will not be included in your credit. Race credits cannot transfer into a new year unless USA Productions has provided an extended credit in writing.
3) If a member of your immediate family has a death or a medical emergency and it is within 10 days of the scheduled event, you will need to notify us in writing or email. The race director will consider each request on a case by case basis for future USA Productions LLC event credit. USA Triathlon Insurance – one day passes, USAP processing fees and online registration fees will not be included in your credit.
Event entry/bibs are not transferable to another person unless you contact USA Productions directly. There is a $15 charge for applying for the transfer and needs to be done within 14 days of the scheduled event. USA Triathlon Insurance – one-day passes will not be included in your transfer and the new participant will need to provide proof of USA Triathlon membership or pay the $15 one day fee at packet pickup.
Based on the COVID-19 pandemic, in the event of a cancellation or rescheduling of an event. We will allow for deferrals to a future event of your choice for a 2 year time frame at no cost. The deferral process will be defined once a new date for an event or cancellation is announced. USA Triathlon Insurance – one-day passes will also be included in the deferral process and you will not lose this insurance for your next event with USAP and the deferral we process for you.